Intelligent community living

Keeping you in-touch, informed and involved

What Is iQcom – Intelligent Community

  • The iQcom portal provides tools to effectively manage and easily maintain the important aspects of your residential community be it apartment complexes, private layouts, row houses, villas or even an estate.

I Want My Residential Community To Get Started On iQcom. What Are The Next Steps?

  • Please get started by filling in your community details on our information request page. (click here). Soon after you submit your request, support team from iQcom would reach out to you to set up your community’s private, secure portal in iQcom.

Our Residential Community Is Still Under Construction (Or) We Are Yet To Form A Body Corporate For Our Community. Can We Still Use iQcom?

  • Yes. We absolutely understand the importance of all owners having a common platform to discuss topics related to their community even before an association is formed and funds are available. Thus, we offer iQcom for residential communities who are yet to take possession or yet to form an association free of cost. You just need to register your community here and get started with the free package right away! Once your association is formed you can upgrade to the standard edition of iQcom to meet the enhanced needs of your community.

What Is The Price/Cost Of Using iQcom?

    • iQcom’s pricing model is based on the size of the residential community and specifically the number of units of the community. The number of users do not determine the price which ensures the use of the application is inclusive of all role players.
    • The iQcom pricing is as follows:
Years Cost per unit per month
1 years R 35.00
2 years R 30.00
3 years R 25.00
Real Estate Developer Package – Please contact us for details
  • Communities not formally constituted will be FREE *
  • Limited functionally will be available.
  • Annual advance payments will attract a discount equal to 10%

How Can The Managing Agent / Trustees Use iQcom?

  • iQcom provides a host of Administration tools/features that helps the Trustee and/or Management Agent to ensure smooth functioning of the community. Please find the tools that are currently available by visiting our features page here. Visit

How Can The Owners / Tenants Use iQcom?

  • iQcom brings together the owners/residents on to a common platform and promotes community living. Please visit the features section here to know how you can benefit from iQcom as an Owner/Tenant. Visit

What Type Of Support Is Provided By iQcom?

  • We offer extraordinary support, our support staff are well trained, helpful and service orientated. We live by the value of “Customer 1st” , we help with the initial setup of your online residential community by using your community details and past data, email support and training of trustees, managing agents and staff.
  • You can engage with us telephonically, through email on our on-screen assistant.

Is Our Community Data Secure And Confidential?

  • Absolutely Yes. iQcom uses industry standard security practices to protect your data.
  • iQcom uses Secure Socket Layer(SSL) technology to encrypt the entire transmission of data between your browser and our server.
  • In addition, iQcom has strict user access control in place – the information of your community is only visible to the members of your community and not other users of iQcom, unless you chose to make it public. Even within the same community, the information is visible based on the roles of the user. Only administrators can view all the information related to the community. Members with other roles can see only that information that is needed.
  • Moreover, the data storage of your data is in a world class Data Centre, implementing highest security standards to ensure peace of mind to you.

I Have More Questions. Who Can I Reach Out To?

  • Please reach us at the details available on our Contact Us page. You can alternately submit your query on the same page with your details and we will respond back!

What Is A Levy And How Is It Calculated.

  • Rates, taxes and levies are fees paid to the authority that services your property such as a body corporate or municipality. If you are buying a sectional title property such as a property in a complex or a flat, you will be charged levies.
  • The general formula to calculate the cost of a levy is based on a percentage of the total cost for the entire scheme, divided by the number of units on the property. In order to finance these particular costs, the trustees of the scheme require owners to pay towards special levies.
  • The expected expenditure within the next financial year is discussed and determined by outgoing trustees, which is then considered at an AGM (Annual General Meeting). Once all the owners within the sectional title scheme approve said expenditure, it is then determined how much each individual home owner will then have to pay as per their levy rate. Trustees inform all homeowners of this amount and it then becomes the responsibility of each home owner to pay this amount, usually in monthly installments.

Does Levies Include Water And Electricity Charges?

  • Levies are used to cover the monthly overheads, such as the cost of gardeners, security guards, the appointed managing agent, etc. These include the cost of water, sewerage and electricity of the common property, garden maintenance, security costs, and maintenance of the buildings in the development.

Who Is Responsible For Levies?

  • The unit owners are responsible for paying the levy amount, as well as any Special Levies raised by the Trustees.

What Is A Special Levy?

  • On occasion, the trustees may request that all home owners contribute in raising a special levy to cover additional expenses, not initially covered in the budget. These special levies are then payable as a lump sum or in instalments as per the trustees arrangement.

Can The Trustee Determine Any % Increase In Levies?

  • In general, there is no limit to what the levies can be increased to, but the management rules do determine that the body corporate may, on the authority of a written trustee resolution, increase the contributions due by the members by a maximum of 10% at the end of a financial year to take account of the anticipated increased liabilities of the body corporate.
  • Please consult your Trustee or Managing Agent to learn what is the rules in your community.

What Is The Role And Responsibility Of The Managing Agent?

  • Most Sectional Title schemes, particularly as the Sectional Title Act 95 of 1986 is generally moot on this point, are in the dark as to what exactly the role of the managing agent of the scheme is. Here we aim to elucidate the responsibilities of the managing agent and clear up some of the confusion surrounding this role. To start with, a sectional title community is a property community with prescribed management structures. The management of a sectional title scheme could therefore take place via several bodies. The most important bodies in the management of a sectional title scheme are firstly, the body corporate as the main management body, consisting of all the owners of the sectional title scheme; secondly, the trustees who are responsible for executing the statutory functions and powers of the body corporate; and thirdly, the managing agent.
    1. 1. Managing Agent:
    2. The Act does not define a managing agent. Only in the management rules of the Act does one find some information regarding the managing agent. The Community Scheme Ombud Service Act 9 of 2011 better defines a managing agent, but this piece of legislation is unfortunately not yet operational. It is because of this lack of information regarding the managing agent that sectional owners and even managing agents themselves are somewhat in the dark as to the role of a managing agent.
    3. 2. Appointment of the managing agent:
    4. Management Rule 46(1)(a) of the Act states that the trustees of the scheme may appoint a managing agent, but that the trustees must appoint a managing agent when requested by a registered mortgagee of 25% of the units or by members of the body corporate in a general meeting.
    5. A managing agent must be appointed in terms of a written agreement and the duration of the appointment will usually be for one year, after which it can be automatically renewed from year to year – unless the body corporate notifies the managing agent to the contrary and it may be terminated by notice.
    6. 3. Responsibilities of the managing agent:
    7. Before one can truly understand the responsibilities of the managing agent, however, one must understand the responsibilities of the body corporate and the trustees. The reason for this is that the powers and functions of the body corporate and the trustees contained in section 37, 38 and 39 of the Act, are merely entrusted to a managing agent.
    8. The body corporate and trustees are therefore not absolved of their responsibilities. Their responsibilities, as specifically provided for in the Act, are thus carried out by the managing agent as delegated powers.
    9. Management Rule 46(1)(a) states that the managing agent should “control, manage and administer the common property and the obligations to any public or local authority by the body corporate on behalf of the unit owners, and to exercise such powers and duties as may be entrusted to the managing agent, including the power to collect levies and to appoint a supervisor or caretaker”. This creates a very broad mandate and adds to the confusion. If one however looks at section 37-39 of the Act the managing agent’s responsibilities can include any of the following, namely to collect levies and contributions from the owners, manage the bank accounts of the body corporate, to pay the expenses of the body corporate, fulfil any obligation towards public or local authorities, assist the trustees in enforcing the rules, arrange for suitable insurance policies and to pay the premiums, provide administrative services such as arranging meetings, etc.

I Have More Questions. Who Can I Reach Out To?

  • Please reach us at the details available on our Contact Us page. You can alternately submit your query on the same page with your details and we will respond back!